by Andrew Taylor
I thought I would show a little example of just how helpful Barnet Council can be when you send an email to the First Contact email address there.
I sent the following email:
I am worried at the decline of the pound and lack of interest being paid on my savings so I am going to get involved with stocks and shares.
Can you tell me the best library for directories of companies, directors and anything else to do with investing?
My nearest library is Finchley Central and North Finchley is marginally a little further away and Hendon is a bus ride of around 20 minutes.
Andrew *Ampers Taylor* – London UK – Editor of The Finchley Arrow
Within a few days, I received the following extremely helpful email. Although we are not a political newspaper I feel, as nobody knows Gilbert’s political persuasion, we can safely include this as it is non-partisan. In other words, this is a member of staff writing to me and not the council.
Reply by Barnet Council
Our Ref: 90118824
Dear Mr. Taylor,
Thank you for your e-mail.
You can visit your local library for the advise.
We hope you find this information helpful and if we can be of any further assistance please do not hesitate to contact us or visit www.barnet.gov.uk for more information about Council services
Customer Services Officer
Chief Executive Services
Now I don’t know about you, dear reader, but this is not the sort of reply I consider very helpful. This man is an “officer” of the council but personally I would consider him as an “other rank” and for those who have served in the army, perhaps a GD (General Duties) man?